Service Sector

Application Development Optimized processes for your production

SAP S/4HANA for the Service Industry

We implement SAP S/4 HANA supports the creation of service requests and service orders. The customer service representative first attempts to resolve the call using the large knowledgebase included in each program. If the solution to an issue cannot be resolved via the knowledgebase, the service request can be easily converted into a service order. A technician is Service Management then dispatched for an onsite service call. With SAP HANA, service providers can use the system to maintain prioritized queues of service calls. Prior to the service call, the service responder can use the system directly to order spare parts either from inventory or a supplier.

Service calls can then be dispatched, executed, and closed remotely using the powerful mobility tools provided by each package. Service fees are based on time and materials consumed, service agreements, and warranties. Warranties may be manufacturer’s warranties or internal warranties.

Our SAP Service Sector Solutions

Start your transformation journey within your industry. SAP offers industry solutions driven by intelligent technologies that support best-practice business processes to help you run better.


A Web-based CRM Service is supported when Web requests are used. A requester can request a specific service in a Web browser using the Internet. The requester calls the Web request form intended for this, enters their specific data, and then sends the filled-in request back to the CRM system.


When a citizen applies for a type of benefit, he submits web request form. All his information will be captured in Social Application (SOA). SOA is an attention technology and is hot and getting hotter. It is an important and effective approach to realize large system, especial distributed applications.


SAP FI module is very robust and covers almost all financial business process encountered in various industries. The most popularly used module for financials and accounting. Diverse accounting tasks such as maintaining ledgers, balance sheets, and profit and loss statements are managed automatically by SAP ERP solutions and management in enterprises.


CO stands for Controlling Cost Accounting (CO) module of SAP another important SAP module offered to an organization. It supports coordination, monitoring, and optimization of all the processes in an organization. SAP CO involves recording both the consumption of production factors and the services provided by an organization


SAP Human Capital Management (SAP HCM) is an important module in SAP. SAP HR software allows you to automate record-keeping processes. SAP Human Capital Management (HCM) is also called SAP-HR. SAP HCM consists of sub-modules like Personnel Administration (PA), Organizational Management (OM), Time, Payroll that help in employee management.


Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things including Real-time analytics and reporting and monitor your customers equipment in real time.